Questions and answers
What people usually want to know before getting in touch: costs, timelines, what the care plan covers, and whether not being technical is a problem. (It isn’t.) If your question is missing, ask.
Working together
Mostly, and by preference, but not only. If you’re a small business, a community group, or a person who needs patient help with technology, we can probably work together.
I work with clients in Rhode Island and Massachusetts, and remotely everywhere else. For southern New England clients, in-person meetings are possible. For everyone else, video calls and email work well.
Yes, the door is open. I keep the client list small and don’t advertise, so most people arrive through someone I’ve already worked with, but an unprompted hello is welcome. The worst case is that my plate is full at the moment.
No. Most of my clients would say the same about themselves. I explain things without jargon, I never make you feel silly for asking, and patience is part of the job. Several clients are older people who wanted someone to sit with the technology alongside them.
Both. Alongside non-profit work, I help individuals, often older adults in Rhode Island and Massachusetts, with a personal website, organizing decades of photos, untangling email, or having someone to call when the computer misbehaves.
Yes. If you’re a client on a care plan and an organization you sent starts a project, a new website or a repair, your next two months of care are free. They write your name in the “who sent you my way” line of the project questionnaire. There’s no limit, and the organization you sent gets whatever offer is current. Details on the pricing page.
Websites & projects
A complete website runs $750 to $2,500 flat, repairs to an existing site $500 to $1,500, and care plans $95 to $249 a month. Every number is on the pricing page. Your own quote is one flat figure, agreed before anything starts. There are no hourly meters and no surprise invoices.
The tools I work with have become much faster in the last few years, and I pass the saving along. The listening, the judgment, and the care are still done by a person and priced like it, but the labor between those parts has shrunk. If a quote you’re holding seems heavy for the work described, I wrote about this, and I’ll give you a free second opinion on any quote. Where the tools come in, and where they stop, is written up on the tools policy page.
A typical non-profit site takes a few weeks from first conversation to launch, longer if the content needs a lot of work, shorter for repairs to an existing site. You get a timeline up front, and if something changes it, you hear early.
Often, yes. When repairs are cheaper than a rebuild, that’s what I recommend. Sometimes the foundation is past saving, and I’ll tell you that too, with reasons.
Yes. Sites are built on WordPress so your team can edit pages, post news, and swap photos without calling anyone. If you’d rather never touch it, the care plan covers that.
Completely. Your domain, your hosting, your content, your site. Any competent WordPress person could pick up where I left off. Clients stay because they want to.
Less than you might think, and no, not normally. I don’t charge by the page or by the word. The build price covers moving your content in whether you have four pages or fourteen, and I tidy the writing as I go. The one exception is a very large archive, hundreds of documents or decades of newsletters that need their own organization, and I say so before anything starts. What matters is that certain information exists: your mission in a sentence, who you serve and where, the one thing you want visitors to do, who runs the organization, how to reach you, your logo, and a handful of photos. The full list, sorted by site size.
Care plans & digital assets
Yes, and there’s no catch. Registered non-profits in Rhode Island or Massachusetts who build a new website with me get the Community care plan, normally $95 a month, free for the twelve months after launch. That covers updates, tested backups, small content changes, and someone to call. After the year you can stay on at $95 a month, move to a bigger plan, or leave; you own the domain, the hosting, and every file regardless. Hosting and the domain are paid to the host in your own name, and repairs to existing sites are priced separately. The full terms are on the pricing page.
Content changes (edits, new pages, new posts), theme and plugin updates applied on schedule and tested, backups and security monitoring, and availability for urgent problems. One flat rate, $95 to $249 a month, published with everything else.
You contact me and I answer. There’s no ticket queue and no chatbot. Urgent availability is part of the care plan because websites don’t break on a schedule.
All your organization’s files, logos, photos, documents, and brand materials, gathered into one organized library with backups, where the current version is the one you find first. No more searching old email attachments for the logo before an event.
Yes. Gathering scattered files into one library is the core of the digital asset work, and one of the more satisfying parts of the job.
Yes. Plenty of relationships start with me looking after an existing site: updates, backups, small fixes. If a bigger project grows out of it later, we’ll know each other by then.